Contact Our Support Team

Expected Response Times

Live chat replies are usually instant. During peak hours, you may wait a minute or two for an agent to become free. Most account-related questions are resolved within the same chat session. The contact form typically receives a reply within 24 hours. For urgent matters, use live chat instead. The form is best for non-urgent requests where a prompt answer is not critical.

Which Channel to Use

Live chat is the fastest way to get help with anything account-related: login problems, deposits, withdrawals, or bonus queries. The chat connects you directly to a support agent who can view your account in real time. The contact form is best for issues that need a written record, such as disputes, refund requests, or feedback you want tracked. The form sends an email to the support team, and you will receive a copy for your own files.

Languages and Operating Hours

Support is available in English and Bahasa Malaysia. Agents are fluent in both, so you can choose whichever language you are most comfortable with when you start a conversation. The help desk is open 24 hours a day, seven days a week. Whether you play late at night or early in the morning, a support agent will be on duty to assist you.

What to Have Ready Before Chat

Before you open a live chat, have your account username ready. The agent will ask for it first to pull up your profile and see your recent activity. Without it, the first reply will be a request for that information. If your query is about a transaction, also note the approximate time of the transaction and the payment channel used, such as Touch 'n Go, GrabPay, or bank transfer. This helps the agent locate the record quickly.

Never Share These in Public Chat

Never send your account password, full card number, or any one-time verification code through a public channel like live chat. This information is never needed for support and can be misused if intercepted. If an agent ever asks for these details, end the chat immediately and report it through the contact form. Legitimate support will only ask for your username and transaction details, never your login credentials.

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